Customer Service

Services

• Emergency On-Call oxygen service 24 hours per day
• Regular visits to oxygen clients by our Registered Professionals for Assessment
• Non-invasive Oximetry testing and Nocturnal Oximetry testing
• In-home Arterial Blood Gases upon special request by the Physician
• Simple spirometry testing
• Educational in-services including oxygen, respiratory and home medical equipment
• No-charge Maintenance Clinics for wheelchairs, walkers and seating performed semi-annually
• Fully trained technicians
• Certified fitters are available for in-home visits
• Prompt delivery
• Rental equipment
• Non-exclusive service agreements

Inservices

Oxygen & Respiratory

• Operation and maintenance of both oxygen and respiratory equipment
• Procedures for Oxygen set-ups with emphasis on safety in the home and traveling
• Client chest assessment

H.M.E.

• Fall prevention versus restraints
• Safe transfer techniques and products
• Proper sling application and lift safety
• Wound care, pressure relief products such as low airloss mattresses and air heel boots
• New and current mobility devices
• Importance of proper seating, cushions and covers
• Bathroom safety dressing aids and other aids for daily living

Fittings

• Compression stockings product and proper fitting techniques
• Mastectomy product awareness and ADP funding guidelines
• Common braces – ankle, knee, back – fitting techniques